Privacy Policy

1. Information we collect

Personal information

• Name, email address, phone number, and service address
• Project details you share, such as city and property type
• Payment information when you pay for services (processed by our payment provider)
• Opt-in records and timestamps for communication channels such as SMS and email

Non-personal information

• IP address, browser type, and device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer communication

• Records of inquiries and quote requests
• Appointment details and preferences
• Service history and feedback

2. How we use your information

• Providing and improving our services
• Preparing quotes and processing payments
• Communicating with you about your inquiries, appointments, and service
• Enhancing website functionality and user experience
• Ensuring security and preventing fraud
• Maintaining records of your communication preferences and consent

3. SMS messaging & compliance

Text message program terms & conditions

By opting in to text messages from GlowCo Lighting, through the chat widget on our website or an SMS consent checkbox on one of our website forms, you agree to receive text messages related to our services, including quote follow-ups, appointment reminders, customer support, and important service updates. Consent to receive text messages is not a condition of purchase.

Opt-in & consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-out instructions

• You can cancel SMS messages at any time by replying "STOP"
• You will receive one final confirmation message, and no further messages will be sent unless you opt in again
• All opt-out requests are processed immediately

Message frequency & content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without your specific consent

Help & support

Reply “HELP” for assistance, or contact us at info@glowcolightingmi.com. Customer support is available during regular business hours.

Carrier information

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

SMS data protection statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We take strict measures to safeguard your SMS opt-in information and consent records. See our Terms & Conditions for the full text messaging terms.

4. Information sharing & disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service providers

• Third-party vendors who help us operate, such as form handling, customer relationship management (CRM), scheduling, and payment processing
• SMS aggregators and providers, solely to deliver messages you've consented to receive
• Service providers are expected to keep your information confidential and secure

Legal compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business transfers

• In case of a merger, acquisition, or sale of assets
• In such cases, your information remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

5. Data security

We use reasonable measures to protect your personal information, including:

• Using reputable service providers that encrypt data in transit
• Limiting access to personal information to people who need it to serve you
• Password-protected accounts and secure access controls
• Following applicable laws if a data breach ever occurs

No method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your information but cannot guarantee absolute security.

6. Cookies & tracking technologies

This site uses Google Tag Manager to manage analytics and advertising measurement tools, including Google Analytics, Google Ads, Microsoft Clarity, and Meta technologies. We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our advertising and services

You can control cookies through your browser settings. Disabling cookies may limit some features of our website.

7. Your rights & choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• File a complaint with a regulator if you believe your rights have been violated

To exercise these rights, contact us using the information in Section 10.

8. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by GlowCo Lighting, LLC.

9. Changes to this privacy policy

We may update this policy from time to time. The latest version, with its effective date, will always be available on this page.

10. Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you consent to this Privacy Policy.